Birchwood is a fabulous house in a stunning setting. A former manor house, it still has the feel of a relaxed country house, enhanced by the beautiful 9-acres of landscaped gardens, which can be enjoyed all year round.
Our communal rooms are all attractive and enjoy views onto the stunning gardens. Residents can choose to sit in one of our two spacious lounges or our beautiful Victorian conservatory, complete with a passion-flower canopy and red and white grape vines. Lunch, tea and supper are enjoyed in our sunny, inviting dining room, where residents can sit at small tables with their friends.
Our 31 bedrooms – including some double rooms for married couples – are mostly south and west facing with views over the glorious High Kent Weald. Although each bedroom is different and individually decorated, they all have en-suite toilets and hand basins. Residents can personalise their rooms with their own furniture and treasured possessions, such as photographs and pictures.
The shower and bathrooms include specially adapted equipment, so even those with restricted mobility can bathe at leisure. There is a lift to all floors.
The building was warm and welcoming. People lived in a clean environment. People’s own rooms were personalised to reflect their individual tastes and personalities.
Our home-cooked meals taste great, as well as providing our residents with a balanced, healthy diet, built around their preferences and requirements. Fresh vegetables are supplied by a local grocer, while our chef’s pastry specialism is evident in the daily array of tempting cakes.
We know that our residents prefer traditional food, so that is what we provide. We also know that they don't eat much at any one meal, so we offer four small meals across the day - as well as mid-morning and mid-afternoon snacks - to keep their blood sugar and energy levels up. We can cater for special dietary requirements, such as diabetics or vegetarians. And if you or your elderly relative like a glass of wine with your meal or a sip of sherry in the evening, we can arrange that as well.
Breakfast - either continental or cooked - is served in the residents' rooms. For the other meals, they can either eat in their rooms or join their friends in the dining room. The main meal of the day is lunch, which might be a wholesome stew, roast or pie, followed by a traditional pudding. Tea is a three-course meal of soup, followed by a light dish (such as sausage rolls or scrambled eggs on toast) and a cold pudding, such as yoghurt, jelly or mousse. For supper, residents are offered a milky drink, sandwiches and biscuits.
The service provided meals, in sufficient quantity that were nutritious and well balanced. People were offered hot drinks and snacks throughout the day. Staff knew about people’s dietary preferences and restrictions
We, at Birchwood, are lucky to have attracted individuals for whom caring is a vocation, not a necessity, who have chosen to work in an environment where they can make a really positive difference to the quality of the lives of the people they are looking after. Their motivation means we can rely on our staff to use their initiative to deliver truly personalised care, responding to the residents’ individual needs as they arise.
All of our staff have NVQ Levels 2 or 3 in health and social care or are studying towards the qualifications. As an employer, we have achieved Investors In People status, and we pay above the minimum wage to make sure we attract and retain the best staff.
Staff communicated effectively with people and treated them with kindness and compassion… Staff had time to spend supporting people in a meaningful way that respected individual needs… We observed frequent friendly engagement between people and staff and staff responded positively and warmly to people. People were satisfied with how their care and treatment was delivered.